During the pandemic, many businesses struggled to adapt to new remote work arrangements. In theory, they had everything they needed. What they lacked was a cohesive framework to incorporate unified communications and collaboration. These solutions are for more than just simple phone systems.
With such a framework, organizations can achieve more with their distributed teams. Solutions are now available that offer cloud unified communications for businesses of any size, allowing them to thrive in the new landscape and adapt to the constantly shifting demands that their organizations face.
Cloud Unified Communications Improves the Communication Experience
The versatility of cloud unified communications solutions comes from the vast array of features that they incorporate. These are not simple tools for calling, messaging, and scheduling. They integrate cross-functionality across different elements to deliver an intuitive and efficient experience.
These solutions include the tools necessary for communication at their very core—many of the primary benefits come from the more advanced project management and optimization tools.
Usability and Efficiency Across All Devices
Cloud unified communications can bring an organization’s apps and services together under a single banner. That streamlines many interactions and makes IT management and administration more effective. Services like Mitel MiCloud Flex provide an intuitive interface for combined services that all employees can quickly understand.
These unified communications technologies also make it possible to manage and tie in all of their employee devices. Whether through an app or a portal, a business can provide secure access to internal communications through smartphones and other devices.
Instant access technologies improve usability and efficiency across all devices. It enables automatic pairing between smart devices of all types for presentations, calls, and more.
Make Your CRM More Efficient
For customer-facing interactions, unified cloud communications deliver advanced features for making CRM more efficient. That includes the latest in IVR tech that can allow for basic tasks to be completed automatically through customer interactions with the system.
This automation frees up employees to manage more critical tasks and saves the organization both time and money. The latest virtual assistant and other technologies are becoming more developed rapidly, and this functionality will be further expanded as time goes on.
Enhanced Security for Distributed Networks
There has long been a compromise between the functionality and security of distributed systems. Opening more features to remote connections poses a security risk. But today, cloud unified communications allow for both features and security to co-exist.
SDDL approaches to data security ensure protection against breaches and the highest level of privacy for employees and users. With advanced security features, services like Cisco Webex Calling Flex can provide quality services without compromising safety.
Flexibility for Businesses of Any Size
Many organizations already have extensive private branch exchange infrastructure. It isn’t always easy or desirable to dismantle that infrastructure, so cloud-unified communications services offer partial support and plans to supplement or phase out private branch exchanges.
Many of these cloud features can be integrated seamlessly into existing operations to increase efficiency and output. Businesses can now set up their remote work arrangements however they see fit with these versatile tools.
Download the FREE Guide from Convergent
Convergent develops unified communications solutions to fit the needs of any organization. These fully integrated systems provide the best in design, implementation, and management.
See this comprehensive guide on cloud unified communications for more about the solutions that Convergent can offer your business.
