Company Background
After the COVID-19 pandemic, a valued customer partnered with Convergent to conduct a strategic technology assessment. The goal was to evaluate the customer’s technology environment, identify areas for improvement, and streamline operations to align with their evolving business needs.
Business Challenge
The customer had recently migrated key services, including their CRM and Unified Communications platforms, to the cloud. While this migration reduced their dependence on on-premise infrastructure, it also uncovered several critical challenges:
- Aging Server and Storage Infrastructure: The remaining infrastructure was outdated and nearing the end of its lifecycle.
- Inefficient Security Solutions: Security tools and providers were fragmented, leading to inefficiencies and potential vulnerabilities.
- Repetitive IT Tasks: The internal IT team was overwhelmed with time-consuming tasks, such as desktop patching and end-user support, leaving little room for strategic initiatives.
- Cost Concerns: The customer sought to minimize upfront costs while transitioning to a managed service provider (MSP) and Infrastructure as a Service (IaaS).
Key Findings
The assessment revealed opportunities to modernize and optimize the customer’s technology environment:
- Reduced reliance on on-premise infrastructure, with only domain controllers and a QuickBooks server remaining locally.
- The need to consolidate security solutions for improved efficiency and protection.
- A desire to eliminate manual, repetitive IT tasks to free up resources for innovation.
The Convergent Solution
Convergent developed a tailored solution to address these challenges and support the customer’s goals. This involved evaluating three Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) before selecting Thrive Networks as the ideal partner.
Results
The solutions implemented by Convergent and Thrive Networks delivered measurable improvements:
- Enhanced Security: The adoption of MDR and consolidated security tools bolstered the customer’s defenses.
- Operational Efficiency: Automated patching and comprehensive support relieved the IT team of repetitive tasks.
- Cost Savings: Transitioning to IaaS minimized upfront expenses while modernizing the infrastructure.
- Streamlined Operations: A cohesive approach to security and network management improved overall productivity.
This successful partnership positioned the customer for long-term success in a rapidly changing technology landscape.
Want to explore the details of this transformation? Download the full PDF case study here to see how Convergent’s expertise can help your business achieve similar success.
Partner with Convergent
Are you ready to modernize your technology environment? Let Convergent’s trusted advisors help streamline your operations and achieve your business goals. Contact us today at info@askconvergent.com or call (800)866-4444 to schedule a consultation.