Ben Franklin Technology Partners of Northeastern Pennsylvania (BFTP/NEP) is at the forefront of nurturing innovation and economic development in the region. As a renowned business incubator, BFTP/NEP is committed to empowering early-stage technology startups, leveraging a comprehensive network of investments, technical resources, and university partnerships.
Recognizing the need for advancing their communication tools to support its mission, BFTP/NEP partnered with Convergent, a long time technology advisor to the organization, for a strategic migration from Mitel MiCloud Connect to RingCentral's cloud solution. This move was aimed at enhancing their operational efficiency and ensuring seamless support for their community of innovators.
Seamless Support from Convergent
Throughout their migration journey, BFTP/NEP found themselves in capable hands with experts from both the Convergent and RingCentral Team. Working closely with their Chief Technology Officer, Melanie Kohler describes how she felt supported every step of the way.
"Convergent's recommendations played a key role in recommending and guiding us toward a solution that not only improved our services but also reduced costs. Their professionalism and expertise were pivotal to our project's success."
- Melanie Kohler, Chief Technology Officer
Kohler highlighted her active engagement with the Convergent team during the migration process.
"Ron Moyer's adept handling of contractual matters, eased our transition process and Matt Gordner's insightful guidance during migration planning ensured a smooth cutover, steering us clear of potential obstacles...Their professionalism and expertise were instrumental in the project's success."
Kohler also mentions the RingCentral's Conversion Team providing added support during the migration. "From meticulous project management to clear communication and weekly status updates, they kept us informed and on track. RingCentral's proactive approach and personable demeanor made us feel valued, transforming what could have been a stressful process into a seamless experience."
Valuable Features of RingCentral
BFTP/NEP's journey with Convergent can be described as nothing short of positive. From an administrative standpoint, managing the RingCentral system became straightforward, thanks to its intuitive design of RingCentral's solutions. Timely and helpful support further enhanced their experience, ensuring any queries were promptly addressed.
BFTP/NEP found a solution that exceeded their expectations, further enhancing their communication and administrative capabilities. By aligning with Convergent and RingCentral for their cloud migration journey, they can continue to be a catalyst for positive change and progress without any disruptions.
Convergent understands and knows how important network security is to our customers. To learn more about how you can migrate your current network to the cloud, or other technology solutions, reach out to a trusted advisor today.