--- title: "A Message from the CEO: The Next Step" description: Convergent CEO Christopher Jones shares why the company is evolving its technology advisory model and what the change means for customers. image: https://simple.askconvergent.com/hubfs/Convergent%20Celebrates%2050%20Years%20of%20Innovation-1.png --- [![vast.png](https://simple.askconvergent.com/hs-fs/hubfs/Convergent%20Logo%20clear%20background%2022.png?width=415&height=101&name=Convergent%20Logo%20clear%20background%2022.png "vast.png")](https://www.askconvergent.com) - [About](https://askconvergent.com/about/) - [Solutions](https://askconvergent.com/solutions/) - [Unified Communications & Contact Center](https://askconvergent.com/solutions/unified-communications-contact-center/) - [Cybersecurity](https://askconvergent.com/solutions/cybersecurity/) - [Connectivity](https://askconvergent.com/solutions/connectivity/) - [Artificial Intelligence](https://askconvergent.com/solutions/artificial-intelligence/) - [Cloud Services](https://askconvergent.com/solutions/cloud-services/) - [Managed Services](https://askconvergent.com/managed-services/) - [ConvergentOne UC&C](https://askconvergent.com/managed-services/convergentone-managed-services/) - [Advisory Services](https://askconvergent.com/managed-services/advisory-services/) - [Resources](https://simple.askconvergent.com/blog/) - [Blog](https://simple.askconvergent.com/blog) - [Technical Resources](https://connect.askconvergent.com/technical-library) - [Video Resources](https://connect.askconvergent.com/video-resources) - [Contact](https://askconvergent.com/contact/) CLOSE - Support Portals - [Customer Portal](https://askconvergent.myportallogin.com) - [Employee Portal](http://portal.office.com) MENU Support Portals - [Customer Portal](https://askconvergent.myportallogin.com) - [Employee Portal](http://portal.office.com) # A Message from the CEO: The Next Step Oct 13, 2026 | By [Chris Jones](https://simple.askconvergent.com/blog/author/chris-jones) Nine months ago, in our 2026 outlook, I wrote that this year would be defined by intentional decision-making. That applies to us, too. For years, Convergent has continued to evolve around a simple idea: technology should serve the business, not the other way around. As our customers’ technology environments have become more connected and more complex, our role has increasingly become one of helping organizations evaluate their options, understand the risks, make better decisions, and build a strategy around where they need to go. Today, our business model more clearly reflects that role. Convergent is a technology advisory firm. As of September 2026, when a customer decision involves hardware, software, recurring licensing, or manufacturer support, we are sourcing those solutions through partners within our broader technology portfolio. The change may sound operational. For our customers, it is much more important than that. It gives us greater freedom to begin with the business problem rather than the product. A traditional reseller is naturally built around the products and manufacturers it carries. An advisory firm should be built around the customer. Our responsibility is to understand what you are trying to accomplish, evaluate the available approaches, help you compare the tradeoffs, and recommend the path that makes the most sense for your organization. That is the work we want Convergent focused on. Our technology portfolio gives us access to a broader range of providers, manufacturers, certified engineers, solution architects, project managers, and support resources. Instead of trying to replicate every specialized capability internally, we can bring the right resources into an engagement based on what the situation actually requires. For our customers, that creates more choice and greater depth. It also allows the Convergent team to spend more of its time where we believe we create the greatest value: strategy, architecture, evaluation, risk, continuity, and helping leaders make technology decisions with a clear understanding of the business implications. What does not change is just as important. Convergent remains your advisor. We remain the team you call. We remain accountable for helping you navigate the decision. We continue to work alongside you through evaluation, comparison, planning, and negotiation. Once a direction is chosen, we stay involved. The providers supporting the solution may come from a broader portfolio, but our responsibility to the customer does not disappear when the decision is made. That matters to me. For 50 years, this company has built relationships around trust, transparency, accountability, and doing what we said we would do. A different sourcing model does not change those expectations. It gives us more resources with which to meet them. It is also important to be clear about what this change does not mean. Our existing manufacturer and partner relationships remain in place, and our commitments under them remain in place. Current orders, renewals, projects, and open support agreements will be handled as committed. Customers working with our team today should not expect a disruption in service or a sudden change in the people supporting them. This is an evolution in how we build the right solution around the customer, not a retreat from the customer relationship. Convergent has evolved before. We began as Chadwick Telephone in 1976. In 2006, we became Convergent because our customers’ technology needs were no longer separate. Communications, infrastructure, networking, security, cloud, and other technologies were becoming interconnected, and the company needed to evolve with them. We are taking this step for much the same reason. The technology market has become more specialized. The number of choices has increased. The dependencies between those choices have increased. At the same time, customers need fewer sales pitches and more clarity about what those decisions mean for their businesses. That is where we believe Convergent belongs. As we near the end of our 50th year, and as I approach my 35th year with the company, I am grateful to the customers, partners, employees, and especially the Lehigh Valley business community that have trusted Convergent through every stage of our evolution. Our job has not changed. Simplify complexity. Reduce risk. Help our customers make better technology decisions. Turn technology into a strategic advantage. What has changed is the breadth of resources we can bring to that job and the way we deliver them. And I believe both are stronger because of it. If you have questions about what this means for a renewal, an open project, or a technology decision you are working through, reach out to John-Frank Stubits or to me directly. Regards, **Christopher Jones** President & CEO ### Posts by Topic - [AskConvergent (30)](https://simple.askconvergent.com/blog/tag/askconvergent) - [Cybersecurity (19)](https://simple.askconvergent.com/blog/tag/cybersecurity) - [Business Technology (14)](https://simple.askconvergent.com/blog/tag/business-technology) - [Work From Anywhere (12)](https://simple.askconvergent.com/blog/tag/work-from-anywhere) - [IT Strategic Planning (10)](https://simple.askconvergent.com/blog/tag/it-strategic-planning) - [Cloud UC (7)](https://simple.askconvergent.com/blog/tag/cloud-uc) - [Contact Center (5)](https://simple.askconvergent.com/blog/tag/contact-center) - [Cloud Unified Communcations (4)](https://simple.askconvergent.com/blog/tag/cloud-unified-communcations) - [Managed Services Provider (4)](https://simple.askconvergent.com/blog/tag/managed-services-provider) - [VOIP (4)](https://simple.askconvergent.com/blog/tag/voip) - [11:11 Systems (3)](https://simple.askconvergent.com/blog/tag/1111-systems) - [VMware (3)](https://simple.askconvergent.com/blog/tag/vmware) - [AI (2)](https://simple.askconvergent.com/blog/tag/ai) - [Avaya (2)](https://simple.askconvergent.com/blog/tag/avaya) - [CATO (2)](https://simple.askconvergent.com/blog/tag/cato) - [Enterprise (2)](https://simple.askconvergent.com/blog/tag/enterprise) - [IoT (2)](https://simple.askconvergent.com/blog/tag/iot) - [Mitel (2)](https://simple.askconvergent.com/blog/tag/mitel) - [Mobility (2)](https://simple.askconvergent.com/blog/tag/mobility) - [Press Release (2)](https://simple.askconvergent.com/blog/tag/press-release) - [SASE (2)](https://simple.askconvergent.com/blog/tag/sase) - [UCaaS (2)](https://simple.askconvergent.com/blog/tag/ucaas) - [eSentire (2)](https://simple.askconvergent.com/blog/tag/esentire) - [CCaaS (1)](https://simple.askconvergent.com/blog/tag/ccaas) - [Colocation & Cloud (1)](https://simple.askconvergent.com/blog/tag/colocation-cloud) - [Healthcare (1)](https://simple.askconvergent.com/blog/tag/healthcare) - [Hershey (1)](https://simple.askconvergent.com/blog/tag/hershey) - [Kari's Law (1)](https://simple.askconvergent.com/blog/tag/karis-law) - [POTS line (1)](https://simple.askconvergent.com/blog/tag/pots-line) - [RAY BAUM'S Act (1)](https://simple.askconvergent.com/blog/tag/ray-baums-act) - [Remote Work (1)](https://simple.askconvergent.com/blog/tag/remote-work) - [SD-WAN (1)](https://simple.askconvergent.com/blog/tag/sd-wan) - [Unified Communications (1)](https://simple.askconvergent.com/blog/tag/unified-communications) - [WebEx (1)](https://simple.askconvergent.com/blog/tag/webex) - [Zoom (1)](https://simple.askconvergent.com/blog/tag/zoom) - [expedient (1)](https://simple.askconvergent.com/blog/tag/expedient) See all ### Recent Articles - - - - ### [ABOUT](https://askconvergent.com/about/) | [CUSTOMER SUPPORT](https://askconvergent.myportallogin.com/) | [RESOURCES](https://simple.askconvergent.com/blog) | [CONTACT US](https://askconvergent.com/contact/) Copyright © | [Privacy Policy](https://askconvergent.com/privacy-policy/)